Experiential Training in 3D Virtual
- Adela Vitkovska
- Nov 6, 2025
- 8 min read
Start date 01-09-2015–End date 31-05-2018
EU Grant–325.928,00 €
Programme–Erasmus+
Key Action:
Cooperation for innovation and the exchange of good practices
Action Type:
Strategic Partnerships for vocational education and training
Countries covered–6
Coordinator
SQLEARN ES KIOU LERN EFARMOGES HLEKTRONIKHS EKPAIDEFSIS EPE
MESOGION 15
11526 ATHINA
Aττική (Attiki)
🇬🇷 Greece
Coordinator Type: Small and medium sized enterprise
Phone: +302107778877
Summary
The regulatory changes which led to the liberalization of the EU Postal Market and increased competition in the provision of high-quality and diversified mail, parcel and financial services have led postal operators:
a) to adapt to a customer-oriented model aiming at providing positive customer experience and attaining high quality of service.
b) to focus on the development of human resources, by transforming traditional skills and knowledge into new, enhanced competencies.
The projects’ overall objective is the provision of an attractive and modern training framework aiming at:
- highlighting the necessity for recognition of skills, knowledge and competencies in customer service operations (sub objective 1)
- enhancing and certifies employees’ professional assets and thus safeguarding their job positions (sub objective 2)
- improving the perceived service experience of customers and citizens (sub objective 3)
- providing a complete, integrated and configurable training toolkit (sub objective 4)
- identifying ways for generalization of project outcomes to relevant sectors (sub objective 5)
The project brings together ten partners from six sectors and six countries:
- E-Learning systems developer (GR): project leader- e-learning expert
- Postal Operators (GR,CY,RO): source for the identification of training needs, target group of beneficiaries
- VET institutions (GR,FR): development of professional training programs
- HR and business experts (PT,GR): consultation on human-centric orientation of the developed scenarios and experiential training, business continuity aspects
- Certification body (GR): certification-related tasks (i.e. certification system, tools, methodologies)
- NGO (LV): consultancy in the field of training and competence building
Key activities
The project evolved through a coherent set of activities, corresponding to relevant expected project outputs:
- Research on training needs for customer service (Research tools and methodologies, Training needs for customer service – Research results)
- Training curricula for customer service (Development of Curricula, Development of Certification System)
- Training Toolkit for customer service (Webinars for knowledge refresh, Training Scenarios, Experiential training)
- 3D-based training system for customer service (3D game system with certification level, Evaluation toolkit)
The training and certification system were applied in the Postal Operators through the following 3 interdependent Activities:
- Experiential training
- Webinar for refresh of knowledge
- Scenario-based training in 3D environment
Finally, a set of activities have been planned to increase multiplying effects of the project outcomes:
- Project launching conference for external interested parties (companies, governmental bodies, institutions, trade unions etc.)
- Progress overview conference aiming at collecting feedback from stakeholders
- Certification Ceremonies (RO,CY,GR) aiming at motivating postal employees for further participation
- Project closure conference, which has central role in the dissemination activities plan and is expected to bring multiplication effects.
- e-Workshops
Methodology:
- Analysis of training needs (literature research, original research (questionnaires, interviews) and group decision making sessions based on Nominal Group Technique). Results were analyzed with the use of formal qualitative and quantitative statistical techniques.
- Development of training curricula:
The experts adapted the generic training material to specific postal employees’ training needs, they identified potential gaps in the literature and developed new material. The certification method complies with ISO and ECVET standards.
- Development of training toolkit. The design of: (a) training scenarios based on KEK ELTA’s Competencies Workbooks methodologies, (b) webinars for knowledge “refresh” and guidance exploiting e-learning authoring and multimedia tools through a prototyping approach and (c) experiential learning scenarios for experimental or control groups
- 3D learning environment. Simulation of a post office workplace, multiple participants as avatars, predefined role playing educational scenarios.
Dissemination strategy aims at communicating the project results to the widest possible reach through various channels. The project had high impact initially at national level and in particular in the participating countries. More than 500 Post Office employees in 3 different EU Countries participated in the first launch of the program (GR/CY/RO).
The outcomes was also diffused to other EU countries and the impact is expected to be realized in several other external stakeholders and training professionals capitalizing on:
- the architecture, the methodology and the applications developed
- the potential of self-assessment of desirable competencies
- the utilisation of the properties of the 3D serious games.
Partners
BIEDRIBA EUROFORTIS 🇱🇻 Latvia
ANNINMUIZAS BULVARIS 38-37
1067 RIGA
🇱🇻 Latvia
Partner Type: Non-governmental organisation/association/social enterprise
Phone: +37127763451
COMPANIA NATIONALA POSTA ROMANA SA 🇷🇴 Romania
DACIA BLVD 140
020065 BUCURESTI
🇷🇴 Romania
Partner Type: Large enterprise
Phone: +40212007303
Department of Cyprus Postal Services 🇨🇾 Cyprus
Prodromou 100
2063 Nicosia
🇨🇾 Cyprus
Partner Type: National Public body
Phone: +35722805720
ELLINIKA TACHYDROMEIA 🇬🇷 Greece
APELLOU 1
101 88 ATHINA
Aττική (Attiki)
🇬🇷 Greece
Partner Type: Large enterprise
Phone: +302103353523
EUROCERT EYROPAIKI ETAIREIA EMEGHON KAI PISTOPOIHSEON ANONYMOS ETAIREIA 🇬🇷 Greece
89 CHLOIS AND LIKOVRISEOS
14452 METAMORFOSI
Aττική (Attiki)
🇬🇷 Greece
Partner Type: Small and medium sized enterprise
Phone: +302106253927
InoSalus, Desenvolvimento Organizacional, Unipessoal, Lda 🇵🇹 Portugal
Rua Teófilo Carvalho dos Santos
1600-773 Lisboa
Lisboa
🇵🇹 Portugal
Partner Type: Other
Phone: +351962722253
KEK ELTA 🇬🇷 Greece
Andrianoupoleos 45
16070 athens
🇬🇷 Greece
Partner Type: Other
Phone: +302103353789
LYCEE CHARLES ET ADRIEN DUPUY 🇫🇷 France
2/4 AV DOCTEUR DURAND LA ROCHE ARNAUD
43009 LE PUY EN VELAY
Auvergne
🇫🇷 France
Partner Type: School/Institute/Educational centre – Vocational Training (secondary level)
Phone: +33471098020
TOURNIS SYMVOULEFTIKI EE 🇬🇷 Greece
NOTI BOTSARI 9-11
11741 ATHENS
Aττική (Attiki)
🇬🇷 Greece
Partner Type: Small and medium sized enterprise
Phone: +302102526321
Results
Without category:
Project Identification
Description
Logo in High resolution
Contents
Project Dissemination
Description
Project Poster
Contents
Project Dissemination
Description
Project vignette distributed to stakeholders and participants during Project progress conference.
Contents
Project Dissemination
Description
Project vignette distributed to stakeholders and participants during Project progress conference.
Contents
Intellectual Output 1
Description
Research/Training Needs Analysis
Contents
Intellectual Output 2
Description
Trainee Guide for Customer Service Training Programme
Contents
Intellectual Output 2
Description
Training Curricula for Customer Service
Contents
Intellectual Output 2
Description
Training Manual 1
Contents
Intellectual Output 2
Description
Training Manual 2
Contents
Intellectual Output 2
Description
Training Manual 3
Contents
Intellectual Output 3
Description
Webinar 1.1
Contents
Intellectual Output 3
Description
Webinar 1.2
Contents
Intellectual Output 3
Description
Webinar 1.3
Contents
Intellectual Output 3
Description
Webinar 1.4
Contents
Intellectual Output 3
Description
Webinar 1.5
Contents
Intellectual Output 3
Description
Webinar 1.6
Contents
Intellectual Output 3
Description
Webinar 1.7
Contents
Intellectual Output 3
Description
Webinar 2.1, 2.2, 2.3
Contents
Intellectual Output 3
Description
Webinar 3.1
Contents
Intellectual Output 3
Description
Webinar 3.2
Contents
Intellectual Output 3
Description
Webinar 3.3
Contents
Intellectual Output 3
Description
Webinar 3.4
Contents
Intellectual Output 3
Description
Serious Game No 1 Scenario
Contents
Intellectual Output 3
Description
Serious Game No 2 Scenario
Contents
Intellectual Output 3
Description
Serious Game No 3 Scenario
Contents
Intellectual Output 3
Description
Experiential Scenarios
Contents
Intellectual Output 3
Description
Experiential Scenarios
Contents
Intellectual Output 3
Description
Experiential Scenarios
Contents
Intellectual Output 3
Description
Experiential Scenarios
Contents
Intellectual Output 3
Description
Experiential Scenarios
Contents
Accreditation
Description
ΔΙΑΔΙΚΑΣΙΑ ΠΙΣΤΟΠΟΙΗΣΗΣ ΥΠΑΛΛΗΛΩΝ ΤΑΧΥΔΡΟΜΕΙΩΝ ΕΞΥΠΗΡΕΤΗΣΗΣ ΚΟΙΝΟΥ ΣΕ ΚΑΤΑΣΤΗΜΑΤΑ_ΑΙΤΗΣΗ ΠΡΟΣ ΕΣΥΔ
Contents
Accreditation
Description
ΓΕΝΙΚΟΣ ΚΑΝΟΝΙΣΜΟΣ ΠΙΣΤΟΠΟΙΗΣΗΣ ΠΡΟΣΩΠΩΝ_ΑΙΤΗΣΗ ΠΡΟΣ ΕΣΥΔ
Contents
Accreditation
Description
ΕΙΔΙΚΟΣ ΚΑΝΟΝΙΣΜΟΣ ΠΙΣΤΟΠΟΙΗΣΗΣ ΥΠΑΛΛΗΛΟΙ ΤΑΧΥΔΡΟΜΕΙΩΝ ΕΞΥΠΗΡΕΤΗΣΗΣ ΚΟΙΝΟΥ ΣΕ ΚΑΤΑΣΤΗΜΑΤΑ_ΑΙΤΗΣΗ ΠΡΟΣ ΕΣΥΔ
Contents
Accreditation
Description
ΜΕΛΕΤΗ ΣΧΗΜΑΤΟΣ ΣΤΕΛΕΧΗ ΤΑΧΥΔΡΟΜΕΙΟΥ ΣΕ ΕΠΑΦΗ ΜΕ ΤΟ ΚΟΙΝΟ_ΑΙΤΗΣΗ ΠΡΟΣ ΕΣΥΔ
Contents
Accreditation
Description
SYLLABUS ΥΠΑΛΛΗΛΟΙ ΤΑΧΥΔΡΟΜΕΙΩΝ ΕΞΥΠΗΡΕΤΗΣΗΣ ΤΟΥ ΚΟΙΝΟΥ ΣΤΑ ΚΑΤΑΣΤΗΜΑΤΑ_ΑΙΤΗΣΗ ΠΡΟΣ ΕΣΥΔ
Contents
Feedback from Stakeholders
Description
Feedback from Latvian Post
Contents
Dissemination material
Description
Promo Video_Cyprus 1
Contents
Dissemination material
Description
Promo Video_Cyprus 2
Contents
Dissemination material
Description
Promo Video_Cyprus 3
Contents
Intellectual Output 1
Description
Research/Training Needs Analysis (Greek language)
Contents
Intellectual Output 1
Description
Research/Training Needs Analysis (Romanian language)
Contents
Intellectual Output 2
Description
Training Curricula for Customer Service (Greek language)
Contents
Intellectual Output 2
Description
Training Curricula for Customer Service (Romanian language)
Contents
Intellectual Output 2
Description
Training Manual 1_GR
Contents
Intellectual Output 2
Description
Training Manual 2_GR
Contents
Intellectual Output 2
Description
Training Manual 3_GR
Contents
Intellectual Output 2
Description
Training Manual 1_RO
Contents
Intellectual Output 2
Description
Training Manual 2_RO
Contents
Intellectual Output 2
Description
Training Manual 2_RO
Contents
Intellectual Output 2
Description
Training Manual 2_RO
Contents
Closing conference
Description
photos
Contents
Closing conference
Description
photos
Contents
Closing conference
Description
photos
Contents
Closing conference
Description
photos
Contents
Short-term training activity
Description
photos
Contents
Short-term training activity
Description
photos
Contents
Short-term training activity
Description
photos
Contents
Certification ceremony in Cyprus
Description
photos
Contents
Certification ceremony in Cyprus
Description
photos
Contents
Certification ceremony in Cyprus
Description
photos
Contents
Certification ceremony in Cyprus
Description
photos
Contents
Certification ceremony in Romania
Description
photos
Contents
Certification ceremony in Romania
Description
photos
Contents
Certification ceremony in Romania
Description
photos
Contents
Certification ceremony in Romania
Description
photos
Contents
Certification ceremony in Romania
Description
photos
Contents
Short-term training activity
Description
Experiential Training Agenda
Contents
Experiential Videos in actual post office
Description
Video 1_en
Contents
Experiential Videos in actual post office
Description
Video 2_en
Contents
Experiential Videos in actual post office
Description
Video 3_en
Contents
Experiential Videos in actual post office
Description
Video 4_en
Contents
Experiential Videos in actual post office
Description
Video 1_gr
Contents
Experiential Videos in actual post office
Description
Video 2_gr
Contents
Experiential Videos in actual post office
Description
Video 3_gr
Contents
Experiential Videos in actual post office
Description
Video 4_gr
Contents
Experiential Videos in actual post office
Description
Video 1_ro
Contents
Experiential Videos in actual post office
Description
Video 2_ro
Contents
Experiential Videos in actual post office
Description
Video 3_ro
Contents
Experiential Videos in actual post office
Description
Video 4_ro
Contents
Experiential Videos in actual post office
Description
Video 5_ro
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